Frequently Asked Question

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What does Versational™ do?

Versational™ is the #1 revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

WHO IS Versational™ FOR?

Versational™ is best for professional B2B sales teams looking to drive up the effectiveness of their sales conversations. Here are the roles we most commonly serve:

Sales Leaders
Executive-level sales leaders use Versational™ to convert more of their pipeline into closed revenue by shining the light on their team’s sales conversations.

Frontline Sales Managers
Frontline sales managers use Versational™ to up their reps’ game with time-efficient call coaching.

Sales Enablement
Sales enablement professionals use Versational™ to maximize revenue per rep and accelerate onboarding ramp time for new sales hires.

Sales Reps
Account executives and SDRs use Versational™ to make every one of their calls better than the last by capturing their calls and turning them into smart, reviewable “game film”.

WHAT KIND OF COMPANY MAKES A GOOD CUSTOMER FOR Versational™?

Professional B2B sales teams who sell by phone or conference call who need to capture and get visibility into their sales calls.

WHAT DO I NEED TO USE Versational™?

• 3+ inside sales reps

• Making calls by phone or conference call

• Using G Suite or Outlook 365 for their calendar

• Using one of our supported integrations

WON'T MY REPS THINK THIS IS "BIG BROTHER"?

We’ve actually found that individual reps are our most enthusiastic users. It helps them make every one of their calls better than their last one, and learn from their peers so they can figure out how to close more deals. Reps often refer to Versational™ as “game film for salespeople.”

HOW ACCURATE IS THE TRANSCRIPT?

Versational™ has an optimized speech-to-text model, achieving state-of-the-art accuracy of 85%-90% (compared with off-the-shelf models that achieve 75%-80% accuracy). Versational™ technology is built to use machine learning to identify topics that are being discussed on the call, independent of specific keywords. That makes Versational™ resilient to transcription errors.

HOW DOES IT WORK?

Connect your calendar
Versational™ starts with a simple calendar integration that takes three clicks to set up. Once connected, Versational™ “scans” each sales reps’ calendar looking for upcoming sales meetings, calls, or demos to record.

Record
The “Versational™ bot” will then join each scheduled sales call as a virtual meeting attendee to record the session. Both audio and video (such as screen shares, presentations, and demos) are recorded.

Transcribe
Each sales call is automatically transcribed from speech to text.

Analyze
Once each call is finished, Versational™ uses conversation analytics technology to analyze sales calls at the individual and aggregate level.

What if I already have recorded calls?
If you’re already recording your calls via your phone system, dialer, or some other method, you’ll connect Versational™ to that platform. All call recordings from that point on will automatically be imported into the Versational™ platform where they will be transcribed, analyzed, and housed.

WHAT PROBLEMS DOES Versational™ ADDRESS?

• Most deals that enter the pipeline fail to become closed revenue due to being blind to the sales calls happening throughout

• Unscalable, inefficient call coaching

• Slow onboarding ramp time for new sales hires

• Difficulty in closing the delta between top and average performers

• Poor sales conversations happening across the team

• Inconsistency: 10 reps handling 10 calls 10 different ways

• Not knowing why “blockage points” are happening at key stages in your sales funnel, and not knowing how to fix them

• Difficulty in knowing what’s working and what’s not, which reduces your playbook to an act of guesswork

• Lack of sales training adoption: reps reverting back to old habits

• Guesswork in where the team needs sales training and coaching

HOW DOES IT WORK IF YOU ALREADY RECORD CALLS?

If you’re already recording your calls via your phone system, dialer, or some other method, you’ll connect Versational™ to that platform. All call recordings from that point on will automatically be imported into the Versational™ platform where they will be transcribed, analyzed, and housed.

DO MY REPS HAVE TO NOTIFY CUSTOMERS THAT THE CALL IS BEING RECORDED?

If you’re already recording your calls via your phone system, dialer, or some other method, you’ll connect Versational™ to that platform. All call recordings from that point on will automatically be imported into the Versational™ platform where they will be transcribed, analyzed, and housed.